Terms & Conditions
100% Satisfaction Guaranteed We operate a 30-day return period. Items must be returned with all original packaging as well as all included items. Items that are not returned in original, resalable condition are subject to a 20% restocking fee. We charge a 20% restocking fee on returned items only if the item is clearly used and or the packing is tarnished. A 5% re-stock is more likely if the unit comes back in mint condition. The ship cost we paid to ship your item will be deducted as well. In some cases restock fee's and ship costs can be applied as a store credit.
We will exchange a defective unit for the same unit within the 30-day period. If your purchase is incompatible with your setup, or you simply do not like your purchase, we will exchange for an alternative item or store credit, less shipping fees (including those which may have been incurred on “free shipping” items).
Items that can not be returned include: software, units with contents or packaging that is damaged/missing, and items that are considered for personal use (such as earphones, headphones, microphones, instrument mouthpieces, or other items that you wouldn't want to purchase if someone else had previously used them). Also, Items which we do not normally stock (i.e. "Special Orders", discontinued products, close-outs, used products, etc.) are non-returnable. We strongly suggest that you check your order after receiving it to be sure that it is in proper working order.
Shipping and handling costs are non-refundable, including a reasonable ship cost calculated into free US shipping best offer prices.
Please use our Return Form and return ship instructions before returning any items. Upon receipt of the returned product a credit will be issued according to your payment method. If any product is damaged in shipping, you should address the issue promptly with the appropriate carrier. Any return sent back with out contacting us and completing a return form will NOT be processed.
Please call anytime. We hope your experience with us, even when returning gear, is easy and is positive.
When you receive your product, always first inspect your shipment for any noticeable signs of damage before signing the shipping release from the carrier. If you believe the package may have any damage from shipping you can request to open the package in the carrier’s presence and inspect the package for any damages. We package each product in the best possible manner to protect it from any shipping damages.
If you notice any signs of damage, notify the carrier immediately. Deadline for reporting damaged goods from transit is 72 hours. UPS 1-800-PICKUPS (800-742-5877) FedEx 1-800-GOFEDEX (800-463-3339) **The shipper will arrange for a damaged merchandise pickup and inspection** UPS or FedEx will pickup the package and inspect it for any shipping damages before returning it to us. Once we have received the returned package, we will send out a replacement to you. Return shipping fees may apply if damage is not a result of shipping.
Refused or Undeliverable Packages
Should the carrier return an item to us because it was refused or undeliverable to the address provided to us upon ordering, a 20% restocking fee will be assessed. If the item qualified for free shipping, outbound shipping fees will also be charged back at the time of return.
Special Order items are guaranteed to be free from defects upon delivery. Special order times are specially ordered just for you and therefore cannot be returned or exchanged. If you special order arrives damaged please contact us with 7 days of receipt of the package.
Get A Return Authorization First.
To ensure full credit, make sure you use our product return form and obtain a Return Authorization Number prior to returning anything to us. All returns must have a Return Authorization Number (RA#) or we will not accept the package. The RA# must be clearly marked on the outside of the package and should also be included inside the package for proper credit.
Package Your Return Properly
All returns must be in new condition and include all original packaging, accessories (such as power cords, cables, bulbs, connectors, etc), paperwork, manuals, warranties, and anything else that came with your purchase. Should anything be missing or damaged upon our inspection of the return, you may not receive full credit. Any item that has any visible signs of damage and any item that looks used and cannot be resold as new will be charged at least a 20% restocking fee.
Packing Your Return
You should try to protect your return by using all original packaging. Double box your return to prevent any shipping damages. Should your return become damaged in shipment due to poor packaging, we will not accept the return and you will forfeit your rights to any refund or exchange.
Helpful Guidelines For Returns. To receive full credit for your return, please follow our simple guidelines. 1. Repack the item in the original packing material, with everything included. 2. Double box the item for extra protection during shipment. 3. Write your Return Authorization Number on the shipping label. 4. Include your RA# inside the box as well. 5. Insure your shipment for the full value of the purchase amount. 6. Keep your tracking number to ensure delivery. 7. Ship your return via FedEx or UPS, as they offer package tracing. We are not responsible should your return get lost in transit. You are fully responsible for your merchandise until it safely reaches our location.